Spa Management & Pre-Opening Services
There is much to do before opening the doors of your spa such as staffing, training, project management, merchandising, software implementation & more. You may also need a world-class management team to get you through the first years of business. Let our experts help you through this process with our Spa pre-opening management services.
Planning & preparation are crucial to the success of a new spa &synSPA knows just what it takes. We will help identify a time-line that works with your opening date. Our service includes recruiting & training of spa personnel & executives, development of operations manuals / standard operation procedures manuals, coordination of delivery & installation, merchandising of retail & professional supply, spa software implementation & preparation for your grand opening which can also include event planning services. We can also be available for the first few weeks of the spa opening to help support the team & management with questions or operational challenges.
Spa Management & Pre-Opening Services
Recruiting & Training
An excellent spa staff is essential to the delivery of your 5-star customer service standards & is the key to delivering the most wonderful spa experiences &visions. Your spa begins with a vision but is delivered through your personnel. The goal of any spa is to create & deliver memorable experiences to your guests while retaining your clients & increasing your revenues. Finding the people to do these things is often quite a challenge & we know just what to look for. We also have a network of spa professionals who are always looking for new opportunities & sometimes it is just as simple as a phone call. We can recruit support staff, service providers, concierge, executives & middle management for your spa.
If your desire is to have a staff who can support your company's mission & initiatives, it is an overwhelming task to know what to look for in a spa professional. With our experiences, synSPA Consulting knows exactly the type of person that is required to deliver complicated spa concepts & communicate them to your guests. In today's world of demanding clientele, it is necessary to hire individuals that have a unique skill-set that goes beyond technical or practical ability. They must live & breathe your company's culture & nurture results for your clients &you financial goals. Let us take the guess work out &recruit your spa executives & team members.
Our Spa Staff Training & Recruiting Services may Include The Following:
Spa Staff Training & DevelopmentEquipment & Supply Procurement
This phase will involve the identification, research, negotiation & acquisition of various equipment & supplies. Once the spa menu has been outlined, it is determined what equipment will be necessary to perform the services. It is equally important to obtain all M&E specs & data in order to develop room & locker room layout & flow. The architects, mechanical engineers & contractors will all require a set of these specs for their use. synSPA has a working relationship with preferred vendors; however,our consultants select vendors in the best interest of the client & will negotiate on their behalf. Mostly all large equipment will be purchased first due to the longer turnaround time & it is imperative to get dimensions, plumbing & electrical specs to the design team. Other items will be purchased within a month of the opening.
Our services may also include the purchase of soft goods & sanitation products for professional use.
Spa Grand Opening & Soft Launch The Time has Come.
It is finally time to introduce your spa live to your clients. Our services may include elaborate events such as soft launch, grand opening, marketing events, open houses, cocktail receptions etc. Consultant will source all vendors, develop concept/theme of event,communicate initiatives, goals &sales strategies to staff & manage all vendors. We will make a site visit & attendance three days prior to the event & one day following the event which is mandatory to ensure success. All pertinent spa & event staff training meetings must be secured by client two weeks prior to Consultant’s required date.
Spa Grand Opening
The grand opening will kick off the new spa with an event full of complimentary services, tours, cocktails & hors d'oeuvres. All staff should attend. synSpa Consulting will work with local & national press to gain media support for pre & post opening. Consultant will personally invite key attendees & general invitations will be sent using client’s mail list. If client does not have mail list, Consultant will purchase from mail house & bill client at cost. Pricing includes three (3) days of Consultant on site & is exclusive of travel and/or accommodations
Spa Soft Launch
Involves opening the doors to the general public or specially invited clientele without advertising the opening. This will give the staff a chance to ensure full engagement of services in a live work environment to ensure full understanding & proper implementation prior the grand opening. Invitees will include influential community leaders, business owners & professionals, family & friends of staff. Includes five (5) days of on-site consulting during soft launch to monitor & analyze conceptualization & protocols & rework if necessary & is exclusive of travel and/or accommodations.
This also provides a wonderful opportunity for the spa consultant to be hands-on with the staff, management & spa owner to investigate potential problems & coach staff in order to make your spa successful for the future.
Spa Management
Spa Management
Many new spa owners need help navigating through their first few years of spa management. If you are new to the industry or have experience in the industry but not in an upper-level management capacity, we strongly recommend utilizing the expertise of a spa management company. synSPA Consulting offers a unique approach to spa management that is unparalleled by the industry. We specialize in new spa start-up management, developing a 1, 2 or 3-year spa management relationship to make your spa self-sufficient at the end of our management contract.
Learn More About our Spa Management Options
Pre-Opening Project Management
With a wide array of details to finalize, it is helpful to have someone on your side who has been through a spa opening before. Our consultants will come on-site to help with the finishing touches such as final carpentry & design inspections, equipment installation, treatment room set-up, merchandising, software implementation & similar items.
Interim Spa Management
If the day comes & you are without an executive spa director or just need a little help getting into the swing of things, synSPA can offer an interim spa management engagement where we will help you get your staff in order & iron out all of the details in the first few challenging weeks. Our rates are based off of a monthly commitment, & we typically recommend a 1-month engagement for new spa projects.